Thursday, May 23, 2013

Customer Service and the Lack Thereof

So where am I in this fascinating epoch?  Oh yes, I had given up trying to persuading Straight Talk to be functional on any level. When I started the service, I bought the phone protection plan (for my phone and the kid’s phone) and I signed up for automatic payments.

Yes, I can be an idiot.  Learn from my mistakes, my sheltered friends with reliable cell phones.

How shocked was I, when I discover the web site offered no way to turn off the automatic payments?

Then, to solidify, what I assume is their business plan (make life so difficult that a portion of consumers will simply walk away without demanding compensation) the automated call routing system has ceased to function.

My next move was to call the bank.  If I can’t stop the parasite from sucking away what bank assets it has attached to, maybe I can shut off the system at the production end.  

Credit card services:
Service Rep: Some small talk about nice weather and may he call me Heidi?
My Thoughts: I don’t give a rat’s ass what you call me.  I don’t want a date. I want this nasty succubus out of my account.
Me: Is it possible to deny future access to my account if automatic withdrawal has been set up?
Service Rep: Why yes indeed.
Me: I’m having some trouble with straight talk.
Service Rep: (Chuckling) I’ll bet you are. Trust me, you are far from the only one.

So 20 seconds later, Straight Talk’s future access has been denied AND customer service will issue a refund to me for the money I’ve spent since February.

And that, my friends, is how you provide some customer service!

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