So where am I in this
fascinating epoch? Oh yes, I had given up
trying to persuading Straight Talk to be functional on any level. When I started the
service, I bought the phone protection plan (for my phone and the kid’s phone)
and I signed up for automatic payments.
Yes, I can be an idiot. Learn from my mistakes, my sheltered friends
with reliable cell phones.
How shocked was I, when I
discover the web site offered no way to turn off the automatic payments?
Then, to solidify, what I
assume is their business plan (make life so difficult that a portion of
consumers will simply walk away without demanding compensation) the automated
call routing system has ceased to function.
My next move was to call the bank. If I can’t stop the parasite from sucking away what bank assets it has attached to, maybe I can shut off the system at the production end.
Credit card services:
Service Rep: Some small
talk about nice weather and may he call me Heidi?
My Thoughts: I don’t give
a rat’s ass what you call me. I don’t
want a date. I want this nasty succubus out of my account.
Me: Is it possible to deny
future access to my account if automatic withdrawal has been set up?
Service Rep: Why yes
indeed.
Me: I’m having some
trouble with straight talk.
Service Rep: (Chuckling)
I’ll bet you are. Trust me, you are far from the only one.
So 20 seconds later,
Straight Talk’s future access has been denied AND customer service will issue a
refund to me for the money I’ve spent since February.
And that, my friends, is
how you provide some customer service!
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