Monday, May 11, 2015

Random Guy

Wrong Number
One of the things I do not care for, and believe me there are plenty, is the evolving medical provider phone call procedure. 


Wrong Number
First, do NOT automatically shuttle me to the "usually high call volume" recording because if EVERY time I call in there is an "unusually high call volume" I think either you desperately need clarification of some words or you should just shuttle me to a "we know you are calling but we really don't care and you can either sit your ass on hold or leave a message that we will never return." 


Wrong Number
In the same milieu, do NOT tell me the dial options are new so I need to listen carefully because they are as new as the airplane safety procedure and if you are actually listening to the airplane safety procedure, you probably shouldn't be allowed to fly. 

Wrong Number
Which leads me to the reverse situation. If I have an appointment with my clinical provider so I can pay $200 for five minutes of attention, do NOT autodial me starting a week in advance so I can maneuver through the push button confirmation that I will be attending the visit. 


Wrong Number
A final phone issue, which is going go cause me to change not just my primary care provider, but get out of the entire homogenized, fast food chain, medical clinical system that I'm currently trapped in. If there is information that need to be disseminated to me from my medical care professionals, do NOT send me an automated call, informing me that there is a very important message and I must call in, complete a three stage process and punch in a super secret code. 


Wrong Number
And then, do NOT, when I call the office to learn what my super secret code, tell me that their is an "usually high call volume, but we care about your call." 


Wrong Number
Having voiced my telephone gripe, this is the BEST handling of a misdialed call EVER! 


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