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Friday, May 17, 2013

Customer Service and the Lack Thereof


I am an authority on Customer Service because I am a) a customer (and I know that because every month money goes out of my account to pay for goods and services) and b) I can grasp the basic definition of service (which, in my mind, would encompass actually providing the product for which one is paid.)


So now that I have established my credentials, I have two amusing little antidotes (and by antidotes, I mean, “Seriously? THAT is your solution!?! While my hair catches on fire and my brain explodes.)

And, while I am at it, what the hell is up with 58 automated instructions and requirements for information input before I can speak to someone live, resupply all the information and then be transferred?

As this rapidly declines into a tirade, I believe I will make this a serial post. So, stay tuned!

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